1. Eligible return situations
We can review requests where an item is delivered damaged, defective, incorrect, or materially different from what was ordered. Please contact us as soon as possible after delivery.
2. Return request
Send your order number, a short description of the issue, and clear photographs or video where useful. We may ask for additional information before approving a return, replacement, or refund.
3. Product condition
Unless the issue itself concerns damage or a defect, products should be unused and in their original condition and packaging for a return to be considered.
4. Refunds and replacements
After reviewing an approved claim, we may provide a replacement, store resolution, or refund as appropriate to the circumstances. Refunds for prepaid orders are normally sent back through the original payment method.
5. Non-returnable situations
Items that have been used, damaged after delivery through misuse, or returned without an eligible issue may not qualify for a return or refund. Custom or promotional items may also have specific restrictions shown at the time of purchase.
6. Shipping costs for approved returns
Where the return is approved because the item was damaged, defective, or incorrectly supplied, we will advise you on the applicable return or replacement process.
7. Contact
For a return or refund request, please use our Contact page and include your order number.